PC-Doctor 5 for Windows

PC-Doctor 5 for Windows delivers dramatically lower support costs by reducing the frequency of No Trouble Found (NTF) product returns and speeding resolution of customer-reported problems. Leading computer makers have pre-installed over 100 million copies of PC-Doctor 5 for Windows on computer systems worldwide.

PC-Doctor 5 for Windows deflects service calls by giving end users the tools they need to diagnose hardware problems. When service calls occur, PC-Doctor 5 for Windows provides support technicians with powerful hardware diagnostics and system information tools to speed call resolution and increase first-call resolution rates.

Product Fact Sheet - PDF

Key Benefits

• Reduces No Trouble Found (NTF) rates
• Increases customer satisfaction and brand value
• Deflects call center support calls
• Reduces support call duration
• Increases support first-call resolution rates
• Easy deployment
• Easily integrates support for emerging standards in hardware development

Key Features

• More than 200 diagnostic tests cover all major PC subsystems including CPU, memory, system board, storage, audio, graphics, networking, and peripherals I/O
• Direct System Information collects data from multiple sources to provide an accurate and thorough system view
• Small footprint on end user hard drives
• Customizable test scripts support specific system configurations and customer requirements
• Can be used to solve problems remotely
• Easy-to-use graphical interface can be customized to simplify the user experience and advance the PC manufacturers brand
• Common technology base with PC-Doctor Factory and PC-Doctor Service Center 6 products for improved failure and trend analysis
• Value-added services available from PC-Doctor include OEM customer support and training, diagnostic library updates, application and development consulting
• Localized in 11 languages
• Compatible with current versions of Microsoft Windows, including Windows 2000, Windows Server 2003, Windows XP, Windows Vista, and Windows PE
• Alternative versions available for DOS, Linux, and Windows PE.
• DOS and Windows PE versions can test systems that fail to boot into Windows

Key User Communities

• PC manufacturers
• Original Equipment Manufacturers (OEMs)
• Original Design Manufacturers (ODMs)
• System integrators and IT service providers
• System builders and Value-Added Resellers (VARs)
• Customer support and field service organizations
• Enterprise IT departments

Product Deliverables

• PC-Doctor 5 for Windows software product master for pre-installation on end-user systems
• Reproduction and distribution license agreement to install PC-Doctor 5 for Windows on computer systems
• Customizable on-line documentation content for installation with PC-Doctor 5 for Windows
• Customizable simulations provide training and reference for call center agents and other support personnel
• Multilingual versions available in 11 languages for major PC market regions
• Optional consulting and professional services available to speed field delivery of PC-Doctor 5 for Windows solutions

Sales and Service Contacts

• Pricing based on reproduction and distribution license quantity
• For pre-sales inquiries and additional product information, click here

Manufacturers looking for a bundled diagnostic solution should also investigate PC-Doctor's new Solutions Architecture for even more power and flexibility. End users are encouraged to diagnose problems on their own by following step-by-step solutions based on the symptoms they experience. Solutions can be continuously and transparently updated via the Internet. To learn more about this exciting new approach, click here.