PC-Doctor Solutions Architecture

PC-Doctor's Solutions Architecture goes beyond diagnostic tests of hardware to provide comprehensive diagnoses, suggest corrective actions, and even repair many different kinds of problems. Based on the PC-Doctor 5 for Windows product that is bundled on millions of brand-name computers every month, it is the most powerful and flexible product the company has ever offered.

This radical departure from traditional test-only functionality deflects service calls by encouraging end users to diagnose problems on their own. Interactive, step-by-step solutions to problems are based on the symptoms that end users experience. Diagnostic tests are embedded in the overall solutions and the user is prompted to perform tests when appropriate. Solutions can include pictures, diagrams, video, and links to additional resources to help end users understand the process.

The solutions presented to users can be derived from existing troubleshooting flows and can be continuously, transparently, and automatically updated via the Internet. This update capability allows you to analyze maintenance and support trends, identify hot issues, and present solutions to end users that address those issues, all in a single day.

PC-Doctor Solutions Architecture collects extensive system information, including model, serial number, and BIOS and driver versions. It uses this information to present only those solutions appropriate to the system being tested. End users see only those solutions that apply to both the symptoms at hand and the PC as currently configured.

PC-Doctor Solutions Architecture can be easily integrated into an existing help environment or can be a flexible portal to that environment.

Product Fact Sheet - PDF

Key Benefits

• Reduces No Trouble Found (NTF) rates
• Solves problems, does not just report them
• Deflect many support calls
• Reduces support call duration
• Increases support first-call resolution rates
• Easy deployment using existing or new solutions
• Increases customer satisfaction and brand value
• Automatically updates to respond to current support trends
• Reduces customer down time
• Allows you to leverage your existing support knowledge

Key Features

• Comprehensive solutions to many PC problems, not only hardware
• Step-by-step solutions can be based on existing troubleshooting logic
• Suggested solutions presented when tests fail
• Runs locally but solutions can be continuously and transparently updated via the Internet to reflect current problems and trends
• Easily include pictures, diagrams, and movies in solutions presented to users
• Direct System Information collects data from multiple sources to provide an accurate and thorough system view
• Only solutions appropriate to the individual computer are presented based on information collected from the system
• Direct access to hardware tests available if desired
• Small footprint on end user hard drives
• Easy-to-use graphical interface can be customized to simplify the user experience and advance the PC manufacturers brand
• Common technology base with PC-Doctor Factory and PC-Doctor Service Center products for improved failure and trend analysis
• Value-added services available from PC-Doctor include customer support and training, import, format and customization of solutions from existing troubleshooting flows, diagnostic library updates, application and development consulting
• Localized in 11 languages
• Compatible with current versions of Microsoft Windows, including Windows 2000, Windows Server 2003, Windows XP, and Windows Vista
• Easily integrates support for emerging standards in hardware development
• Can be used as powerful and flexible portal to existing help environments
• Differentiates your products from your competition by providing world-class diagnostics

Key User Communities

• PC manufacturers
• Original Equipment Manufacturers (OEMs)
• Original Design Manufacturers (ODMs)
• System integrators and IT service providers
• System builders and Value-Added Resellers (VARs)
• Customer support and field service organizations
• Enterprise IT departments

Product Deliverables

• PC-Doctor Solutions Architecture software product master for pre-installation on end-user systems
• Reproduction and distribution license agreement to install PC-Doctor Solutions Architecture on computer systems
• Customizable core solution set covering common PC problems and questions
• Multilingual versions available for major PC market regions
• Optional consulting and professional services available to speed implementation, maintenance, and field delivery of PC-Doctor 5 for Windows solutions

Sales and Service Contacts

• Pricing negotiable based on volume
• For pre-sales inquiries and additional product information, click here