In-ROM Diagnostics

In-ROM Diagnostics allow end users to troubleshoot systems that fail to boot into any operating system. In-ROM Diagnostics are often integrated into the system ROM as a BIOS extension, making them available even when all storage devices are unavailable, and may also be used from a CD, USB drive, network location, or disk partition. This enables end users to better diagnose non-booting systems and provides savings in associated support and warranty costs.

Product Fact Sheet - PDF

Key Benefits

• Reduces No Trouble Found (NTF) rates for motherboards—end users easily verify primary hardware components and avoid RMAs
• Reduces call center support time—support technicians quickly identify root cause as hardware or software
• Deflects support calls and increases customer satisfaction—Studies show that Do-It-Yourself (DIY) users report more product satisfaction when they find problems themselves than when assisted by technical support
• Increases support first-call resolution rates
• Differentiates your products from your competition by providing built-in world-class diagnostics

Key Features

• Condensed size to accommodate ROM size restrictions
• Graphical user interface (GUI)
• Diagnostic capability when the main operating system or hard drive is unavailable
• Detailed system information displayed in an easy-to-read format
• Modular Core Technology (MCT) provides same diagnostics available in all PC-Doctor products

Sales and Service Contacts

• For pre-sales inquiries and additional product information, click here