PC-Doctor BTO Support Center

You can now provide your customers with branded, customized diagnostics and support information!

Based on the same diagnostics, system information, and other tools relied upon by Hewlett-Packard, IBM, Lenovo and other major manufacturers, BTO Support Center™ is now available to you, the small-to-medium manufacturer or service provider. The largest manufacturers in the world pre-install millions of copies of this software every month to reduce unnecessary warranty and service delivery costs and to enhance the customer experience. Now you too can improve your customers' confidence and reduce your service costs with your own branded version of BTO Support Center. PC-Doctor's patent-pending process for customizing and delivering the software over the Internet brings the benefits of fast, accurate diagnostics to any company, regardless of size.

Product Fact Sheet - PDF

Visit www.btoSupportCenter.com for all the details.

Target Users

• Retailers
• Enterprise PC service organizations
• Low-volume PC manufacturers and system builders
• Low-volume warranty repair centers
• Value-added resellers
• Home Office
• Small Businesses
• Family Support Technician

Key Benefits

• Increase Customer Satisfaction
• Provide a branded support experience for your customers
• Resolve problems faster
• Reduce out-of-box failures
• Allow customers to find and fix problems without assistance
• Reduce Warranty Costs
• Reduce support calls
• Make fewer on-site calls
• Resolve support issues on the first call
• Eliminate unnecessary hardware swaps

Key Features

• Internet-based customization and delivery
• Compatible with current versions of Microsoft Windows, including Windows Vista (any 32- or 64-bit version) Windows XP (any 32- or 64-bit version of Home, Professional, Media Center)
• Hundreds of current, up-to-date diagnostics
• Easy-to-use graphical interface can be customized to advance your brand
• Direct System Information™ architecture gathers information directly from devices
• Small footprint on end user hard drives
• Can be used to solve problems remotely
• Common technology base with other PC-Doctor products for improved failure and trend analysis
• Localization in up to 11 languages available as an option
• Reduces Out Of Box Failure (OOBF) rates by thoroughly testing components and entire systems
• Confirms that assembled systems are correctly configured
• Ensures repaired systems are free of defects before delivery
• Identifies changes in system configurations when the Profiler option is included
• Improves first-time fix rates
• Quickly differentiates hardware problems from software problems
• Confirms that repaired systems are correctly configured
• Ensures repaired systems are free of defects before return to owners